Subject: [Bad Behavior with Customer Complaints]
Dear Mr. / Ms. [NAME],
Unfortunately, it has again come to my attention [State nature of bad behavior, ex. that customers are complaining of rudeness on your part]. You know the importance of [Value of violated, ex. customer satisfaction] to our firm. As I mentioned in my memorandum of [Dated] to you, this type of behavior is simply unacceptable.
[Name of employee / attendant], if there is something that is troubling you, please contact me and we will deal with it together. I want to keep you as a valued employee; that’s why I sincerely hope this type of incident does not recur.
Please contact me, [FIRST NAME], so that we can discuss this matter.
(Authorized Signatory)
