[Date],
[Name],
[Company and Address],
Dear Mr. / Ms. ————– [Name],
I have just received your shipment of ————– [Products], which we ordered on —————–[Date] a copy of the sales receipt is enclosed. Unfortunately, Mr. / Ms. ———- at your —————– (department) promised delivery by ———– [Date]. Since our order was of an urgent nature, we were expecting delivery as promised. Accordingly, I regret that we cannot accept delivery.
Please contact us on below no. and tell me how you would like the shipment to be returned and our refund handled.
I am sorry that we were unable to complete the order. As I am certain this is an isolated incident, however, I look forward to dealing with you in the future.
Sincerely,
[Name & Signature]
