[Date]
[Name],
[Company and Address],
Dear ————- [Name],
I have just received your ———- [Products, example: Power Statement Accounting Software], which we ordered on [Date] (a copy of the sales receipt is enclosed). Although I’m certain you have a fine line of products, I regret that [explain nature of dissatisfaction] this software did not meet my expectations. Because our administrative staff is not highly-trained in the use of computers, they were unable to operate the software in a manner faster or more economical than the current software we use.]
Since I know of your good reputation for customer satisfaction, I am confident you will process our return at your earliest convenience. [state how products will be returned, example: I have enclosed your software and documentation package.] {state how you would like credit, if any, to be handled, example: Please forward a refund cheque to us at your earliest convenience.}
Thank you for the opportunity to try your product. We look forward to the possibility of doing business with you in the future.
Sincerely,
[Name & Signature]
