Apology Letter for Delay Refund of Money
Dear ________[Customer Name]
After reading your letter of ____________ [date] , I can certainly understand why you are frustrated.
Please accept my apology for the delay in refunding your money for _________ [basis of adjustment].Our book
keeping department has been instructed to issue a check to you at once, which you should receive within a few days.
I am grateful that your letter was brought to my attention and I appreciate your perseverance in settling this matter.
Once again, I am very sorry for the inconvenience this has caused you.
Regards
_________
[Retailer/Company Representaive]
