[Date]
[Name],
[Company and Address]
Dear Mr. / Ms. ————— [Name],
I have just received your shipment of ———– [Products], which we ordered on ———- [Date] a copy of the sales receipt is enclosed. Since I know of your reputation for quality, I was surprised to find that a good portion of the shipment was cracked. Your trucks have taken the original shipment back to your premises.]
Unfortunately, I will have to request that the order be canceled. The time required to re-ship the order will significantly delay our schedule. Accordingly, we have arranged for our ————- (clients / labors) to provide the —————– (Product) through their suppliers.
I regret that we were unable to complete the order. As I am certain this is an isolated incident, however, I look forward to continued business with you in the future.
Sincerely,
[Name & Signature]
