Name & Address
I would like to apologize personally for the defective set of bookshelves you purchased from __________ (company). I understand your frustration at finding an incomplete package of hardware in the set and appreciate your drawing our attention to this error.
Our warehouse has shipped a complete set of hardware to your address, which you should have received by now. You should be able to complete construction of the bookshelves with no further difficulty. However, if you should run into problems with assembly, please feel free to call our customer service department at xxxxxxxxx our representatives can walk you through any steps you may have difficulty with.
Once again, I apologize for any inconvenience caused by the incomplete shipment and assure you that this error is not typical of our company __________. I hope we can count on your continued business for all your future furniture needs.