Name of Client
Dear Mr. Dublin,
Re : Apology
We have seen your complaint dated 10th September’2017 as well as the follow up complaint dated 1st October 2017.
We would like to individually extend a sincere apology for our respective conducts and assure you that this will not happen again.
Please accept our unconditional apologies for the hardship caused to you on this account.
Chief Accounts Officer General Manager